Careers
WebsPlanet is a fast growing Internet company that is a world leading provider of platforms for the mass production of websites. We are seeking enthusiastic, experienced people to join our team and be part of our exciting organization.
JB-32 Training and Support team member
Role Description:
1.Provides professional training on all WebsPlanet products and solutions for internal and external customers
2.Provides 2nd level support both to external clients and internally in the company
Qualifications:
- Minimum of 2 year experience in training
- Minimum of 2 year experience in training development
- Minimum 1 year experience in Content Writing
- Strong web design skills which will include the ability to edit HTML, CSS and JavaScript skills
- Fluent English – reading and writing
- Experience in training Web – an advantage
- Knowledge of CMS applications – an advantage
- Knowledge of Search Engine Optimization (SEO) techniques.
- Excellent communication skills and attention to details.
- Excellent presentation skills
- Able and willing to travel abroa
Duties and Responsibilities
- Plans the training agenda and scenarios according to the customer’s scope
- Writes the training exercises
- Proficient with all the new features of the product
- Provides customer feedback and insight from the training sessions to the project and account managers.
- Keeps the training material up to date.
- Scan the Trouble Ticket system and give the 2nd level of support.
- Make sure tickets are handled as per the SLA.
- Be proactive /creative in resolving or providing resolutions or workarounds.
- Be able to identify problems and give in depth information of the cause and recreation steps.
- Be aware of the forthcoming customer releases.
- Escalate issues to the support and training TL when needed.
- Write or modify product manuals based on R&D SRS and the product requirements.
- Proficient with all the new features of the product.
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